Refund Policies

Thanks for shopping at youqlo.com

We believe in our product and value the happiness of our fans and customers.

Please email us if you are not happy with any of our products and we will be glad to exceed your expectations. We will try our best to work something out. If you are not completely happy with your new ordered product from our online store, please write to us within 7 days for a full refund or product replacement.

Refunds or Products Replacement

Upon receiving your refund/products replacement request we will assess it and notify you that we have received your request. We will notify you again on the status of your refund request after we have duly assessed the conditions.

If your refund/products replacement request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies.

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

No Refunds or No Products Replacement

You will not receive refunds or products replacement if you did not receive your orders due to factors caused by you or factors beyond youqlo.com control, like:

  1. Wrong shipping address
  2. Not cleared by your local custom
  3. Natural disaster which led to the delay

Do send your refund or products replacement request via email to customercare@youqlo.com or better still use our contact us page. 

                                        

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